Cancellations and Refunds

Cancellation, Replacement, and Refund

Order/s once placed will not be cancelled under any circumstances. Advance payment is mandatory to place any order to confirm. In case of any order cancellation, advance payment made will not be refunded. If you still want to cancel your order, unfortunately, we cannot provide you with any refund on the booking amount. If you are going to change the ordered product, you can contact the sales and support team to check the possibility of transferring your booking amount. The company will not refund the total or part payments in any situation. We advise to pay remaining amount of the order, if any, before the dispatch of the order from our warehouse. No order will be dispatched until the remaining amount is paid. In extreme circumstances, refund will be made to the original payment method and the last decision for any refund will be made by the company and buyer is agreed with the same at the time of placing the order.

You are advised to pay the remaining amount in the given time frame. Our representatives will do their best to give you remainders for remaining payments, but it is not our or any individual’s, who is associated with Squad.Top Steel Gym Weights, holds the responsibility to provide you reminders for payment or make follow ups. It is your responsibility to pay the remaining amount in time. If that does not happen, and we do not receive the remaining amount in the given deadline, we can cancel the order at any time without prior notification. No refund, replacement, or any type of entertainment will be provided for cancelled orders, in any case. And, you as a buyer are aggreging with these terms unconditionally.

The replacement policy is valid for seven working days from your purchase. After the replacement policy deadline has ended, we can’t provide you with a product exchange. So, to be eligible for the product replacement, you must raise a complaint to the customer care department and get your replacement ID. The product should be in the same condition that you received it along with the receiving and unboxing video to be eligible for the replacement. Without unboxing video, no refund or replacement will be entertained. No refund will be provided for damaged goods or if you want to cancel the order. The product must be in its original packaging and sent to the company’s address mentioned on the website at your cost.
The company will not pay any price for the transport charged for the items sold or replacement items. Every transport cost (to and from our warehouse) will be paid by the customer. In some cases, internal transport of goods may be applied and conveyed to the customer for the same at the time of order confirmation or dispatch. The customer is liable to pay the transport charges without fail. Failed in doing so, provides the right to the company to hold the shipment until the payment has been received. Some goods do not come under the replacement policy. These goods include but are not limited to any wearable items, software, personal health & care items, electrics parts, installation/service tools, oils & other lubrication liquids, discontinued products and services, gift items, gift vouchers, complementary products & services, products sold as part of the campaign or sale, and packaging material.
If you are shipping back any items over the INR500 order amount, you must send it through an excellent trackable shipping service and share the tracking ID/receipt with the customer care department. You need to provide proof of purchase to be eligible for the replacement. The company has the final authority to decide whether the product is suitable for replacement or not. Once the eligible replacement product is received at our warehouse, your replacement process will start. Depending on the product type, your location, and like COVID pandemic or other situation, it will take some days to reach you.